A lot of smaller buildings are being discriminated comparing to the larger schemes. It is a standard practise in industry to allocate smaller strata schemes to trainees who hardly had any experience and often suffer from a lack of knowledge and professionalism. It is also common that the smaller strata schemes’ managers are being rotated frequently as the smaller strata schemes are being used as the training field by the strata companies. Generally there is not enough attention and expertise being allocated to the smaller schemes by large and medium strata companies.
Medium strata schemes have similar problems as the lack of professional attention to their needs and affairs is quite often is a direct result from their allocated strata manager either not being experienced or having too many properties in his/her portfolio.
It is a common practice in the large strata schemes that all day to day tasks are carried out by an onsite building manager (also called facilities managers or caretakers). Most of them are doing a reasonably good work but generally there are no systems implemented to control or supervise what they do. It is a general practice in the industry that a strata manager is not aware of most of the projects arranged by a building manager therefore when it comes to paying an invoice he/she is not able to verify whether this invoice should be paid or not. Quite often the allocated manager does not even see those invoices as they go straight to accounts payable. Financial control is the serious problem for larger schemes. The owners in larger schemes are generally paying between 10%-30% higher levies as the direct result of the financial mismanagement.
We have developed systems and policies that we have successfully used to manage our clients properties.
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